- Our policy lasts (7) days. If (7) days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange or repair.
- To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- Several types of goods are exempt from being returned.
Additional non-returnable items:
- Gift voucher, Discount voucher, Downloadable software products & etc.
- Book with obvious signs of use, CD, DVD, VHS tape, software that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than (7) days after delivery
** To complete your return, we require a receipt or proof of purchase.
** Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
** There are certain situations where only partial refunds are granted: (if applicable)
Late or missing refunds (if applicable)
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Promotion/ Special items (if applicable)
Only regular priced items may be refunded, unfortunately promotion or special items cannot be refunded.
Exchanges / Repair (if applicable)
We only replace or repair items if they are defective or damaged (depend on case and situations). For exchange or repair item, send us an email at email@example.com and send your item to: -
No.47 (1st Floor), Jalan Juru, Taman Juru, 14000 Bukit Mertajam, Penang, Malaysia.
- To return your product, you should mail your product to: No.47 (1st Floor), Jalan Juru, Taman Juru, 14000 Bukit Mertajam, Penang, Malaysia.
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
- If you receive a refund, the cost of return shipping will be deducted from your refund.
- Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
** You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your return